Privacy Policy

Information We Collect

Personal Information

1. Full name, email address, phone number, country of residence.
2. Medical reports, treatment history, and health-related details (only when voluntarily shared for consultation or treatment purposes).
3. Passport details or identification documents (only for visa assistance and travel arrangements).

Non-Personal Information

1. IP address, browser type, device details, and browsing behaviour.
2. Cookies and usage data for analytics and website performance improvement.

How We Use Your Information

1. Providing medical tourism services (hospital selection, treatment planning, travel arrangements, etc.).
2. Facilitating communication between patients, doctors, and hospitals.
3. Preparing medical visa invitation letters and other travel documentation.
4. Improving our Website, services, and patient experience.
5. Responding to inquiries and offering personalized guidance.
6. Complying with legal and regulatory requirements.

How We Protect Your Information

1. We implement industry-standard security measures to safeguard your data.
2. Sensitive medical and personal details are shared only with authorised hospitals, doctors, and partners for treatment purposes.
3. Access to your data is strictly limited to our authorised team members handling your case.

Sharing of Information

1. With partner hospitals, doctors, and healthcare providers for consultation and treatment.
2. With travel and accommodation partners for patient logistics.
3. With government authorities (only when required for visa or legal compliance).
4. To protect rights, property, or safety in case of fraud or misuse.

Cookies & Tracking Technologies

1. Our Website may use cookies to enhance user experience and track website performance.
2. You may choose to disable cookies in your browser settings, but some features may not function properly.

Your Rights

1. Access, update, or correct your personal information.
2. Request deletion of your personal data (subject to legal and contractual obligations).
3. Withdraw consent for processing your information.
4. Opt-out of non-essential communications (e.g., newsletters, promotional emails).

Data Retention

1. We retain personal data only as long as necessary for the purposes outlined in this policy.
2. Medical and visa-related data is securely deleted after the completion of services, unless the law requires longer retention.

Third-Party Links

Children’s Privacy

Changes to This Privacy Policy

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