Patient Rights & Responsibilities

Patient Rights

1. Respect & Dignity

1. Be treated with courtesy, compassion, and respect at all times, regardless of nationality, religion, culture, or personal beliefs.

2. Privacy & Confidentiality

1. Have your medical and personal information handled with the highest level of confidentiality.
2. Share your health records only with authorized doctors, hospitals, and support staff.

3. Informed Decisions

1. Receive clear, transparent, and complete information regarding your medical condition, treatment options, estimated costs, and possible risks.
2. Ask questions and obtain a second medical opinion before making treatment decisions.

4. Quality Medical Care

1. Access treatment from qualified and accredited doctors, hospitals, and healthcare providers.
2. Expect safe, ethical, and evidence-based medical practices.

5. Cost Transparency

1. Be informed of treatment costs in advance and receive detailed estimates.
2. Protection from hidden charges or unnecessary procedures.

6. Access to Support Services

1. Receive assistance with visa facilitation, travel arrangements, accommodation, translation, and local logistics.
2. Expect timely coordination to minimize waiting periods.

7. Continuity of Care

1. Get proper follow-up and post-treatment support during your stay in India and after returning home.
2. Access teleconsultations and aftercare guidance as required.

8. Right to Refuse

1. Accept or refuse any recommended treatment after understanding the implications.
2. Withdraw consent at any time during the process.

Patient Responsibilities

1. To ensure safe and effective treatment, patients and their families are expected to:

1. Provide Accurate Information

1. Share complete and truthful medical records, history, and travel-related details.
2. Inform doctors of allergies, ongoing medications, or previous treatments.

2. Follow Medical Advice

1. Adhere to the treatment plan recommended by your healthcare provider.
2. Take prescribed medications and attend follow-up consultations as advised.

3. Respect Healthcare Providers & Staff

1. Treat doctors, nurses, and staff with courtesy and respect.
2. Cooperate with CureU coordinators and hospital teams for smooth arrangements.

4. Financial Responsibility

1. Make timely payments for medical services, travel, and accommodation as communicated.
2. Understand that treatment costs may vary depending on actual diagnosis, procedures, or extended hospital stays.

5. Compliance with Rules & Laws

1. Follow the rules of hospitals, hotels, and local laws of India during your stay.
2. Ensure that your visa and travel documents remain valid.

6. Maintain Communication

1. Keep CureU Healthcare informed about changes in travel plans, medical updates, or any concerns.
2. Respond promptly to requests for documents or confirmations to avoid delays.

7. Post-Treatment Care

1. Take responsibility for ongoing medical care and lifestyle adjustments after returning home.
2. Continue follow-up care as recommended by your doctor.

Our Commitment